Join Our Team
If you flourish in a fast-paced, challenging environment and enjoy growing and developing relationships with clients through exceptional customer service; and you'd like to work for a company that treats its employees and clients like a family, then we'd like to hear from you.
I.T. Solutions of South Florida is currently hiring for the following positions:
Service Dispatch/ Tier 1 Support (10/2011)
We are currently seeking a Service Dispatch/Tier 1 Support Tech with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address remote user issues requiring dispatch. If you have the experience and the desire, we'd like to talk to you.
Our service dispatchers participate in our problem management and resolution process, and assign resources to and schedule all remote, onsite or bench services, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and scheduling processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include coordinating efficient and timely customer installation and repair assignments through effective management of our field engineering staff and working within a structured problem management and resolution process to complete them within established SLAs, and involves working with other resources and vendors to deliver effective support services. Responsibilities include continuously monitoring and adjusting work assignments to insure optimum tech productivity through efficient routing and maintaining customer satisfaction. Job duties include utilizing our professional services automation (PSA) solution to monitor remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize and schedule work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management skills and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and preparing and presenting service reports to management regularly. Technician must possess demonstrated proficiency in hardware/software support, troubleshooting, password resets, anti-virus questions and networking issues in a Windows based environment. A combination of related work experience and/or schooling a must. This is an excellent growth-oriented opportunity for those looking to make a move or start in an IT career. IT Solutions of South Florida will be flexible with regards to scheduling. Minimum Skills Required:
This Position Entails:
The Successful Candidate must be:
Microsoft certifications are a plus. This is a part-time position with growth potential to fulltime. Fax resumes to 561-209-0729
Sales Professional (10/2011)
We are currently seeking a highly skilled IT Sales Representative with the drive and determination to help us expand our client base. We are looking for an individual who is a closer and has a proven track record of generating sales, and is accustomed to earnings commensurate with their sales skills, experience and effort. If you have the experience and the fire, we'd like to talk to you.
Our Sales Representatives are responsible for establishing a new corporate client base through effective prospecting, as well as growing and developing opportunities with existing clients through exceptional relationship building. Candidates must be energetic and focused with an unstoppable motivation to sell and strong desire to succeed. Maintaining accounts requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include defining client needs through product knowledge and positioning, and involves working with our Sales Engineers in the architecting of solutions. Responsibilities include identifying, forecasting and attaining sales objectives by providing technology based solutions to accounts in South Florida.
Job duties include prospecting, qualifying and closing sales. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements is a necessity. Other requirements may include ongoing training and manufacturer certifications, developing and maintaining relationships with client and vendor contracts, and preparing and presenting detailed quotes and proposals.
Minimum Skills Required:
*Minimum two years direct selling experience
*Excellent knowledge of Microsoft software technologies and programs
*Strong interpersonal skills required to effectively communicate with clients and vendors
*Experience with Dell, HP, Sonicwall and Haas offerings a plus
*Valid Florida Driver's License and Proof of Insurance
*Background check and drug screen required
This Position Entails:
*Building client relationships over the phone and in person
*The ability to sell our IT products and services
*Sales Lead Follow-up
*Assessing client needs
*The ability to lean quickly and adapt to changing requirements
The Successful Candidate must be:
*Professional and articulate
*Interpersonally adept
*Technically proficient
*A relationship builder
*A problem solver
Benefits include paid vacation, holidays, personal & sick time. Our generous Salary, Commissions and Bonus compensation plans are structured as Base plus Commission, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume, along with salary history.
|
It\T Soultions 247
Recent Blog Posts
-
LOVE Saving Money?
Posted by Sarah Page
Posted in TechTips247 -
6 Ways to Ensure your Email Gets Read
Posted by Sarah Page
Posted in Business -
Technology Increases Small Business Profitability
Posted by Sarah Page
Posted in Business
Contact
I.T. Solutions of South Florida
1511 Forest Hill Blvd., S4
West Palm Beach, FL 33406
Phone 561-582-9467
