Your IT support needs. Our IT support Services.
Your technology infrastructure is the workhorse of your organization- the engine room that's always on, delivering email, storing data, ready at a moment's notice to hand over that achieved customer folder from '04 and never complain. But when servers or workstations are ill, or old, or even just lacking that certain upgrade, they can bring your business to a halt. Even just a little downtime can cost you a lot of money, we know, because at I.T. Solutions of South Florida we work with servers and workstations, and on them, every single day.
That's why we developed our Total Managed I.T. Solution, a comprehensive service that keeps your crucial investment running at it's peak, so you can forget about your technology and get back to running y our business!
We help you defend against loss of productivity, business downtime and unplanned, high one-time costs by allowing our IT experts to proactively monitor and provide preventive maintenance, which detects and eliminates computer problems before they occur. I.T. Solutions of South Florida provides affordable, high quality service by using a combination of remote IT management tools, end-user help desk support and local onsite experts 24 hours a day, 7 days a week, 365 days a year..
Stop wasting valuable time and money struggling to keep your PCs, servers, email and network services up and running. Discover how our powerful and flexible managed services deliver the reliability and performance you need to manage your computing environment for a predictable fixed monthly fee.
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All-the-time monitoring |
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We’re not kidding. We monitor the health of your network hardware and software 24 hours a day, 7 days a week, and it doesn’t stop for holidays. We apply a set of policies to each of your devices, based on which ports, services, and processes are currently running. Our agents then continuously monitor information sources like performance counters and event logs to keep tabs on how your servers and workstations are doing. If a service stops, an application records an error, or a critical hardware or performance threshold is hit, an alert goes out and our people respond. |
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Keeping e-mail flowing
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Could any of us survive without email anymore? Maybe, but our businesses and our lives would definitely feel the hit. We monitor the flow of email through your mail server to ensure that all your messages are being delivered. If email should stop flowing for some reason, our experts raise an alert and our support team gets moving. |
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Red flag management
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Not all technology issues are created equal, which is why each alert raised by our monitoring agent is analyzed and categorized by our team depending on how it could impact your business. All issues that require action get a support ticket opened for them, and our team works to find solutions to these problems during normal business hours. Critical alerts are escalated to our engineer for immediate action. |
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Patching up the holes
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Microsoft security updates are always being issued—that’s a good thing—and we’ll keep your server up-to-date with the latest. But before we install them, we analyze and test each security update to make sure it’s not going to interact negatively with other common server software. Once an update gets the green light, we perform a monthly install and reboot—after hours, so your business operations aren’t interrupted. |
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Checking for bugs
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Because the threats are out there, we automatically bundle Antivirus, providing protection for both your servers, workstations and your email. You can rest assure that we check your virus definitions every 4 hours to make sure they’re up-to-date. |
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Remote control
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Very few network health problems require a house call. Instead, we’ll access your technology remotely to diagnosis and resolve issues. From our offices, we can view the device’s monitor and make adjustments by taking control of its keyboard and mouse, as if we were physically in front of the machine. (They won’t actually move, though—that would be creepy.) Our I.T. solutions of South Florida remote control technology takes place over a 128-bit SSL-encrypted connection, so it’s always secure, and often remains operational even after other remote access technologies, such as RDP or VPN, have stopped functioning. |
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Taking stock
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As a routine but essential part of our Total Managed I.T. Solutions, an agent will perform an automatic inventory of all your technology’s hardware and software. A clearer view of your technology landscape means easier diagnostics and response from us. |
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Filling out the report card
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We’ll regularly collect and report on important technology performance metrics, such as available disk storage and CPU and memory utilization. Over time, this information can help us determine specific performance issues that you may be likely to experience. We also use it to help predict when your systems may need to be upgraded or replaced. |
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Your executive report
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Each and every month, we’ll provide a detailed report that gives you the full story on your network’s health, including key performance trends, patch management, antivirus protection, and more. |
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Help from the helpdesk
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As always, our dedicated support engineers are available to respond to your support issues when you call us. |
The I.T. Solutions of South Florida difference
We think there's an alternative to our industry's standard "break/fix" model- you know, where your technology breaks, you call us, we fix it, and then we bill you for our time. Instead of getting paid because something goes wrong, at I.T. Solutions of South Florida we earn that paycheck because we establish a relationship with you, keep your infrastructure running efficiently and reliably, and manage to talk to you like a human being while we're at it.
Give us a call and let's talk about how we can help your organization. It's just one of the many I.T. services we offer small and midsized businesses. Let's talk about which of our Technology offerings best suits the needs of your business.
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Posted by Sarah Page
