Network, Server, and Workstation Design & Installation
Our extensive customer experience gives us a solid foundation in business communications, planning, and design. We work with you to evaluate your current network infrastructure. We then design an I.T. blueprint for current and future improvements that should be made to meet your needs.
Today the tools that are available to enhance your business communications are more numerous and robust than ever before. You can converge your voice and data networks, utilize the power of Internet, speed up and refine your business connections through wireless technologies. You can also extend your LAN and WAN to cover all your enterprise locations, and empower your remote and traveling workers with high quality wireless communications options. Before you are able to utilize any of this, you must have an established plan of action. Our consultants will help you determine the best way for your company to optimize network communication by developing a strategic design that fits all your business needs. Our consulting services are available upon request.
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Increase I.T. infrastructure efficiencies
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Achieve a higher rate of return on technology investments
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Budget and forecast support cost
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Establish reliable business continuity
How it works:
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When I.T. Solutions engages with you, the first step is to assess the network, perform improvements, create network usage policies, and take all necessary steps to create standardization within your business. Our commitment is to make your network hassle-free.
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We then install our monitoring software on the desktops and/or servers that will be managed. The software routinely performs scans on the servers, network, firewalls, and desktops. The information is reported to I.T. Solutions’ Network Operations Center (NOC). We then take a proactive approach to prevent any potential issue from escalating before our clients even notice any failure.
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Using this software at the desktop level, I.T. Solutions’ NOC collects system configurations, software and hardware information, Microsoft update status, S.M.A.R.T. hard drive statistics, and antivirus and anti-spyware information. This software is also responsible for executing patch and software deployments, uninstalling temp files, maintenance activities, remote control initiation and much more to keep the client’s network running optimally.
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Using this software at the server level, I.T. Solutions installs the software on every Windows Server that will be monitored. The server software monitors parameters on the server and can be directed to monitor Linux servers and additional devices. The server software continuously monitors performance counters, log files, events logs and a myriad of other critical files and information sources. This data is transmitted to the NOC for further processing, analysis and alerting.
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If at any time the client encounters a problem, they will call, email or submit a service ticket and I.T. Solutions’ NOC will analyze and troubleshoot the issue. When necessary, with permission from the user, I.T. Solutions will take remote control of the machine and resolve the problem without delay.
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Should the issue be such that it cannot be resolved remotely I.T. Solutions will dispatch a technician to your site. Particular issues may not be covered in your Network Managed Services Package therefore anything outside of your Service Level Agreement will be billed at a rate of $99.00 per hour with a $35 trip charge (if applicable).
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Data collected by our software is analyzed and converted into a report which is submitted monthly to the client. I.T. Solutions reviews the report to identify incorrect usage or potential security problems to make improvements to the client’s network.
We have the ability to reduce the mean time of repair and to minimize your downtime. Our services will reduce I.T. operating costs and substantially increase quality of service. We allow our clients access to business-critical information as we optimize network performance, up-time and security. Our clients are able to meet their competition head-on using the latest available technologies on the market.
First and foremost, I.T. Solutions of South Florida, Inc. is a consulting firm. Our experience enable us to take a straightforward approach to solving our clients' complex business challenges. I.T. Solutions consultants work hand-in-hand with clients to improve business performance, maximize return on investment, and create competitive advancement. We read through the computer jargin and help our clients obtain the technology that is tailored to their needs. We offer a wide range of expertise, from enterprise network design to technology integration. We are determined to make our clients' businesses run in the most practical, sensible way possible.
Not only do we fix the problem but we also bring unique ideas and solutions to our clients' business issues. We believe that by treating every clients challenge as unique, we increase the possibility of discovering ways of making their businesses run smoother. Run-of-the-mill solutions produce run-of-the-mill results, and we believe our clients deserve the best.
We are now offering an alternative to onsite service calls. Remote manage services offers a fixed monthly rate that never flucuates regardless of how many problems occur. Let us share this proactive approach to your I.T. needs today.
Protect Valuable Informational Assets & Keep Downtime To A Minimum
Can your business survive a major data loss? Even the smallest loss can lead to large costs in productivity and fatal consequences for a company’s survival. Protecting your data is not an option. Businesses cannot tolerate downtime. Backing up data is the most important safeguard against losing data. This information can be important financial files, text documents, or saved email messages. An alarming number of businesses think their data is securely backed up. Before you risk your time and money settling on a tape backup that often fails or a remote Internet data backup as your business continuity plan, consult I.T. Solutions of South Florida.
A recent study discovered that, of companies experiencing a “major loss” of computer records, 43 percent never reopened, 51 percent closed within two years of the loss, and a mere 6 percent survived over the long-term. For small and medium-sized businesses in particular, these statistics suggest the necessity of crafting a business continuity planning strategy grounded in a robust data backup and recovery solution. I.T. Solutions of South Florida helps you to develop the blueprint for how your business plans to survive everything from equipment failure to disasters like hurricanes. Smaller businesses generally lack the in-house I.T. resources to achieve these demanding planning, technical and process requirements. Therefore, many small to medium sized business either neglect to implement any data-oriented business continuity plan or else approach data backup and recovery in a sporadic, rudimentary fashion that fails to conform to the best practices. Let I.T. Solutions of South Florida ensure that your business has the most robust business continuity plan.
We offer the quicker, smarter and more economical backup and disaster recovery solution designed just for our clients. With a standby server on site, recovery in the event of server downtime is as fast and simple as powering up a virtual machine. The key component of disaster recovery,off site storage, is provided effortlessly and affordably as part of this service.
Near Real-Time Backups: Our “Incremental Forever” methodology captures all changes to the initial image in increments of 15 minutes. The Incremental Forever technology not only backs up recent datasets but also allows end users to reconstruct the state of their data as it stood at the end of various 15-minute restoration points. This level of forensic and auditable data recovery may satisfy various regulatory requirements (such as HIPAA and GLBA) for data retention and data record reconstruction, and also serves stakeholders such as supply chain planners, warehouse analysts, auditors, and legal counsel.
On-site Virtual Server: If any of your servers fail, our server virtualization technology embedded in the Network Attached Storage (NAS) allows customer servers and applications to be restored and rebooted within two hours. As you may sometimes endure a wait of several days in order to receive replacement servers from vendors, your NAS can have your business up and running. The NAS multitasks so that, even while functioning as a virtual server, it can continue to back up data from other devices plugged into the NAS. Our technology thus allows you to remain in business without any significant loss of data backup, server functionality, or application downtime.
A Complete Image: We generate an image of all hard drive partitions via an agent, which is warehoused on the NAS device physically located at your location. The data is stored AES-256 bit encrypted and compressed, reaching efficiencies as high as 2:1. We employ a block-level, not file-level, backup, which means that data is captured at the level of 1s and 0s. Block level data is raw data which does not have a file structure imposed on it. Database applications such as Microsoft SQL Server and Microsoft Exchange Server transfer data in blocks. Block transfer is the most efficient way to write to disk and is much less prone to errors such as those that result from file-level backups. Additionally, block level backups are not affected by open files or open databases. The block-level image is an exact digital duplicate of the on-site server
Intuitive and Flexible Restoration: A good backup system should allow for quick and flexible restores. Our solution allows for recovery of files, folders, partitions, mailboxes/messages, databases/tables using a quick and intuitive process. In case of a complete server failure we do support a bare metal restore to new hardware which has a different configuration, hardware and drivers as compared to the failed server. Our 15-minute incremental based backup allows restores to be done from any point in time, allowing for multiple versions of files, folders, messages/mailboxes, database/tables to be restored.
Secure Remote Storage: After imaging the servers to which it is attached, the NAS device then creates an independent 256-bit encrypted tunnel and transmits the imaged data to a secure offsite location where it resides in an encrypted, compressed format. That remote site then replicates again to an alternate data center, creating a total of three copies of the data in three geographically distinct regions. Since the data is encrypted and only you have the key, no one has access at any of the remote storage facilities.
Transmitting data to a remote site is a key. It guarantees that, in case of physical damage to the client’s network or NAS, or even regional disaster, the data is safe in uncompromised locations. Encryption is an important step in the process of transmitting data between the NAS and the remote sites, because it greatly reduces the risk of data loss incidents that plague magnetic tape and prevents man-in-the-middle attacks during transmission. We employ the 256-bit Advanced Encryption Standard (AES) algorithm because it has never been broken and is currently considered the gold standard of encryption techniques and render transmitted data immune to theft.
Secure, Bandwidth Throttling Transfer: Transmission itself occurs over your Internet connection, and can easily be configured to minimize bandwidth consumption. Our NAS leverages Adaptive Bandwidth Throttling, which only utilizes unused bandwidth or allows us to set an outbound limit. Our UDP based smart transfer technology utilizes a host of innovative algorithms to speed up data transport and resume from failure. We can therefore exercise fine control over the data imaging and transmission processes.
24x7 Completely Managed Solution: Our 300-person Network Operations Center (NOC) monitors your NAS units and the attached servers 24/7. Failed processes generate immediate alerts to our engineers, who often remotely correct errors within minutes of receiving notification. In case of more serious NAS issues, we will conduct repairs at your site. If any NAS units are irreparably damaged or destroyed, we will overnight ship replacements—pre-loaded with all stored data—directly to your location.
Affordable Cost: We offer a pricing packaged that is all inclusive of the complete backup and disaster recovery service-with no hidden costs. All your costs are bundled and include the NAS, the Incremental Forever Methodology, file restorations, file integrity checks, secure data transmission and remote storage.
NAS vs. Tape
Though tape backup is common, it’s far from being an ideal BDR solution. Analysts have said that over half of tape backups fail, so chances are that if you need to restore from tape, you’ll be out of luck. But assuming all goes well with tape backup, how does it compare with the NAS appliance?
What Happens If My Server Crashes?
Now let’s look at how our solution keeps your business running if, for instance, an e-mail server goes down.
Because the device takes snap shots every 15 minutes, administrators can choose a point in time shortly before the problem occurred and with just a few clicks of the mouse, this appliance allows you to activate it as a virtual server to keep business processes up and running while we diagnose the problem and plan a course of action for the down email server.
In the event of a catastrophic server failure, our business continuity solution allows us to perform a bare metal restore on new hardware in a fraction of the time of a typical server rebuild. And, this NAS device restoration will allow you to eliminate the hardware abstraction layer during the restore process so that the new drivers can be loaded on the server replacement, no matter which server brand is used — giving you speedy recovery options in times of crisis.
Recovery after a Catastrophe
If a disaster results in your end-client losing their entire office — servers and on-site NAS included— you order a newly imaged NAS with the most current backup-normally the last daily that was done, to be shipped out via next business-day air transportation to a location of your choice. If such an event occurs, we will not host the data at the co-location facility. Depending on the NAS model used, multiple servers can be virtualized on one NAS even as the NAS continues to perform backups of other servers.
When the NAS arrives, all you need to do is plug in a patch cable and you’re up and running. This recovery service will allow you to use the NAS for two weeks before it must be returned or purchased. This timeframe should allow you to get a new server ordered, in place and do a bare-metal restore from the NAS before returning the NAS. Alternatively, you can choose to keep the NAS and you will be billed for the list price of the new NAS. This would also allow you to use this NAS for the ongoing backups when you move forward, re-establishing your network
Off-Site Storage Facility
For additional protection in the event of a complete disaster, data is securely transferred to an off-site co-location facility on a daily basis. Then, in event of such an occurrence, you will receive a new NAS device imaged with your latest data. The storage facilities are two XO high-availability data centers in Phoenix and Baltimore. They provide:
Stop Email and Web Threats Easily & Effectively
I.T. Solutions of South Florida can help you to protect your business against a wide range of email and Web threats – from spam and viruses to spyware and fraudulent phishing attacks – with fully-managed online security solutions powered by MX Logic. With convenient online ordering, you can easily put the MX Logic® Email Defense Service and the MX LogicSM Web Defense Service to work for your business.
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The Email Defense Service provides comprehensive, layered protection against a wide range of email-borne threats. This award-winning service blocks over 99% of spam, and provides effective zero-hour protection against viruses and worms.
The Web Defense Service is an easy-to-use Web security solution that effectively blocks quickly-evolving Web threats, including spyware, viruses and phishing attacks, while enabling greater control over unauthorized Web surfing by employees.