With the constant advances in technology, I.T. Solutions is dedicated to keeping our clients current. Therefore, we are pleased to announce Remote Management Services. We, at I.T. Solutions, can manage your servers and computers to notify you if there are any problems prior to you noticing an issue. You will never have to renew antivirus and spyware again! Consistent backups, real-time Windows updates, and error alerts are all bundled together at one low, monthly price. You will quickly see that costs and down time will be dramatically reduced. Many unnecessary, costly service calls will be eliminated. With your consent, we will be able to remote into your computer to solve your problems immediately. Take this opportunity to become proactive in your business!
I.T. Solutions will implement managed services to develop strategies to:
How it works:
When I.T. Solutions engages with you, the first step is to assess the network, perform improvements, create network usage policies, and take all necessary steps to create standardization within your business. Our commitment is to make your network hassle-free.
We then install our monitoring software on the desktops and/or servers that will be managed. The software routinely performs scans on the servers, network, firewalls, and desktops and reports to I.T. Solutions’ Network Operations Center (NOC). We then take a proactive approach to prevent any potential issue from escalating before our clients even notice any failure.
Using this software at the desktop level, I.T. Solutions’ NOC collects system configurations, software and hardware information, Microsoft update status, S.M.A.R.T. hard drive statistics, and antivirus and anti-spyware information. This software is also responsible for executing patch and software deployments, uninstalling temp files, maintenance activities, remote control initiation and much more to keep the client’s network running optimally.
Using this software at the server level, I.T. Solutions installs the software on every Windows Server that will be monitored. The server software monitors parameters on the server and can be directed to monitor Linux servers and additional devices. The server software continuously monitors performance counters, log files, events logs and a myriad of other critical files and information sources. This data is transmitted to the NOC for further processing, analysis and alerting.
If at any time the client encounters a problem, they will call the provided number and I.T. Solutions’ NOC will analyze and troubleshoot the issue. When necessary, with permission from the user, I.T. Solutions will take remote control of the machine and resolve the problem without delay.
Should the issue be such that it cannot be resolved remotely (as is the case with failure of hardware), I.T. Solutions will dispatch a technician to your site.
Data collected by our software is analyzed and converted into a report which is submitted monthly to the client. I.T. Solutions reviews the report to identify incorrect usage or potential security problems to make improvements to the client’s network.